Frequently Asked Questions



For each individual Twilert search, 1,000-1,500 Tweets will be returned, depending on how many spam tweets Twitter manages to remove when it returns the results. This number is not limited by the number of searches you have setup and is not capped by account. Each time an individual Twilert searches for keywords (whether this is in realtime, hourly or daily) it will look to return 1,000-1,500 results per individual search.

Category: Your Twilerts

This is not a feature which is currently available but is something that we are definitely looking to add in the future. We do offer options to view your twilert search as feeds in atom, json and rss. The option is on top of your Twiert.

Category: Your Twilerts

To delete an alert, log in to your Twilert account at twilert.com, select the twilert you wish to edit in ‘My Twilerts’ and click ‘delete. Please note that when you delete a Twilert the search history (for Pro and Agency account users) will also be deleted. You can also Pause a Twilert by clicking on the ‘Pause’ button. Inactive twilerts can be reactivated at any time by selecting ‘resume’.

Category: Your Twilerts

‘Near real time’ means every 5 minutes. We are however, able to offer a higher frequency of Twilerts to our Enterprise account customers. To find out more, please email enterprise@twilert.com

Category: Your Twilerts

You can edit the frequency of your alerts by logging into your Twilert account at twilert.com, selecting the tweet you want to edit from the left hand panel and changing the frequency to ‘daily’, ‘hourly’ or ‘weekly’. Pro and Agency account users can also choose from ‘near real time’ or ‘custom time’ alerts.

Category: Your Twilerts

You can edit your Twilerts at any time by logging in to your Twilert account at www.twilert.com

Just select the twilert you want to edit, free type in the twilert text box and select ‘update my twilert’.

Category: Your Twilerts

If your keyword or brand name is commonly used you may find that you are seeing vague results which are too vast to search through. To refine your results employ the use of exclusion and filter search operators, some of which are explained below.

Adding the minus sign to exclude a result

By adding the minus sign before a keyword or user you can exclude tweets containing that name or word, from your search results. e.g. Twilert -twitter will return results containing the word ‘Twilert’ but not the word ‘Twitter’

Filtering results

You can also filter your results to only include retweets or links by adding the words filter:links or filter:retweets to your search.

e.g. Pizza Express filter:links will only return the results containing the keywords ‘Pizza Express’ and an external link

Category: Your Twilerts

How old is the tweet that you can see on Twitter? Unfortunately, Twitter’s API only returns results that have been sent within the last 7 days. If the results that you can see in Twitter were sent more than 7 days ago, these will not show up in the Twilert, however Twilert will capture any new tweets going forward.

If the results are less 7 days old, the likelihood is that there is a slight error in the way your Twilert is written. If this is the case, please send us a message containing your account details and the specific twilert and we will be able to look into it for you.

Category: Your Twilerts

Are there results showing in the ‘history’ panel of your Twilert? If there are and you still haven’t received any alerts then check your spam folder and add the email address alerts@twilert.com to your safe sender list as Twilerts can sometimes get caught up in your spam folder.

If there are no results in the ‘history’ section of your Twilert and you haven’t received any alerts, this could be caused by one of the below reasons:

  • There aren’t any tweets that match your search parameters

If the ‘history’ section of your Twilert account is empty this means that there haven’t been any tweets which match your search criteria yet. As soon as there are tweets that match your search criteria, these will be sent in an email alert.

  • Your search terms are too specific

A common error is to setup a single Twilert that looks for all of the search terms you are interested in, for example:

‘football’ ‘worldcup’ ‘brazil’ ‘thisisengland’ ‘game’

This search alert is looking for tweets that contain ALL of the search terms: ‘football’, ‘worldcup’, ‘brazil’, ‘thisisengland’ and ‘game’ in any order or combination. It is unlikely that a user would tweet containing all five of those keywords in a single tweet, so it is best to break the search down into individual twilerts or use the ‘OR’ operator instead, for example:

‘football worldcup’ OR ‘thisisengland’

If you still haven’t recevied any alerts after checking the points above, please send your search and twitter handle to support@twilert.com and we will be happy to look into this for you.

Category: Your Twilerts

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